Follow the prompts to request a benefit payment. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. How much do you agree with the following statements in the scale of 1, Strongly Disagree, to 5, Strongly Agree? While 617-626-6600 is Massachusetts Department of Unemployment Assistance's best toll-free number, there are 2 total ways to get in touch with them. This page, Request weekly unemployment benefits, is. Unemployment call back time. Your feedback will not receive a response. If you are approved for benefits, you will only receive payment for the weeks you’ve requested. Open 8:30 a.m.–4:30 p.m., Monday–Friday. You must meet the following three eligibility requirements to collect unemployment benefits in Massachusetts: The TeleCert hours are 6 a.m. to 10 p.m. daily. There’s really only Please be patient. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. DUA said the call … Stay on the line until you are told that your weekly claim filing is complete. Processing Claims for Unemployment Insurance If you believe a fraudulent unemployment claim has been filed in your name, you should report the fraud at mass.gov/unemployment-fraud. Can you refuse to go back to work and still claim unemployment benefits? Those claimants who believe this scheme may have affected the status of their valid unemployment insurance claim should contact the … Do not include sensitive information, such as Social Security or bank account numbers. Find out how to respond to questionnaires and submit additional documents to the Department of Unemployment Assistance (DUA). On Fridays, there are no restrictions on who may call to file new claims. From any other Massachusetts area code, dial (617) 626-6800. Multilingual call … As unemployment claims grow, so does frustration with Mass. Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. You may include additional documents and information to support your claim when you mail back your questionnaire. We will use this information to improve the site. In order to better meet the needs of workers whose employment has been affected by the coronavirus, DUA will be hosting daily town hall meetings to take constituents through a step by step process of achieving a successful unemployment claim and taking questions … Published Mon, May 11 2020 4:41 PM EDT Updated Tue, Jan 12 2021 10:22 AM EST Jennifer Liu @jljenniferliu Unfortunately, Massachusetts Department of Unemployment Assistance does not offer live chat as a channel for customer service at this time. Can you refuse to go back to work and still claim unemployment benefits? How long did it take for a call back? Respond to a request for information online, for Respond to requests for information about your unemployment claim, Call Department of Unemployment Assistance, Call Center at, TeleCert Line (Automated system is operational*), Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at, Payment Status Line (Automated System is operational*), Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at, of Respond to requests for information about your unemployment claim, Respond to requests for information about your unemployment claim, to Respond to requests for information about your unemployment claim, in the scale of 1, Strongly Disagree, to 5, Strongly Agree, Professional Training & Career Development, submit additional information to support your unemployment claim, upload additional documents and information to support your claim, include additional documents and information to support your claim, Submit additional information to support your unemployment claim, What affects your weekly unemployment benefits, Appeal your unemployment benefits decision, If you need to contact the Department of Unemployment Assistance, please click here. The Massachusetts Department of Unemployment Assistance (DUA) is the agency that sends checks to people who claim unemployment benefits. Do not miss the call. If it is your cell, be sure the ringer is on as unemployment will only call you once or twice, and if you miss them, there is no number to call them back. Both federal and state leaders say there is help available but people are finding it … How do I request a call back from Massachusetts unemployment? To stay eligible, you must make a request for benefits each week you are unemployed. Return the questionnaire postmarked by the due date to. Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week. The state Department of Unemployment Assistance told 25 Investigates that it’s doing everything it can to process claims as quickly as possible in these unprecedented times. Since the pandemic hit, the department has increased support staff from 50 to nearly 850 people to return requests for callbacks. To request weekly benefits, daily 6 a.m.–10 p.m. To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time). You must request benefits every week you want a payment, even if your application or appeal is pending. Nobody emailed me back,” she said. Claimants may also call the DUA customer service call center at (877) 626-6800 from 8:30 a.m.– 4:30 p.m., Monday through Friday. For her, the road to apply for unemployment was a long one that required a lot of patience. Please do not call our unemployment claims center with questions as call volume remains high. This town hall is offered by the Massachusetts Department of Unemployment Assistance (DUA) both over the phone and online. You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday. For her, the road to apply for unemployment was a long one that required a lot of patience. How to File a Claim for Unemployment Benefits in Massachusetts. Employers can also find information about the contributions they must make by law for their employees. Call the TeleCert line at (617) 626-6338. Email. Click to chat with a paid expert. That was two weeks ago. How do I request a call back from Massachusetts unemployment? New records have been set for unemployment benefits filing. WARNING. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday. Published Mon, May 11 2020 4:41 PM EDT Updated Tue, Jan 12 2021 10:22 AM EST Jennifer Liu @jljenniferliu Restrictions on who may call to file for unemployment in Massachusetts can be expected later in the scale of,... 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